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Quality Management System <
Execution Methodology <
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At R S Software, quality is an integral part of
the organization DNA. Our constant focus on quality and software
processes throughout the organization has helped us achieve a
defined and measurable process paradigm. This has in turn, led to
increased predictability and better risk and resource management
enabling us to deliver price-performing solutions to our clients.
Today, we have an enriched repertoire of well-defined, measurable
and robust business processes, practices and tools based on our
first hand experience, learning and expertise.
One of the first five software companies in India to receive ISO
9001 certification way back in 1994, RS is today
ISO 9001:2000 certified,
and has been assessed at SEI CMM Level 4 and P-CMM Level 3 in the
year 2000.
ISO - 9001
The major contributions of ISO 9001 in our organization are:
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Setting up basic standards to ensure quality
of deliverables for meeting customer expectations |
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Ensuring that the quality objectives of the
organization are met through regular internal and external
audits which look into adequacy and compliance of the quality
management system |
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Non-conformance raised during audits act as
inputs for process improvement
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P-CMM
Keeping up with its continuous commitment
towards a matured quality process,
R S Software has been assessed at
Level 3 of the People Capability Maturity Model by Q-Labs of Sweden
and KPMG in November 2000.
P-CMM looks at people management, which is an important factor
affecting the quality of our deliverables. The model deals with
people practices like performance management, compensation design &
communication, training, career opportunities, core competency-based
sourcing & reward, transparency in culture, empowerment and work
place safety & health.
What does it mean to our customers?
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The workforce planning exercise involves
developing core-competency driven strategic long-term and
near-term plans. This enables fast ramp up of desired skills as
per customer requirement. Career aspirations of individuals are
also taken into consideration during allocation to ensure better
productivity. |
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Staff Retention, emphasized by the model,
results in low attrition rate and helps the customer to work
with dedicated teams. |
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Effective top-down and bottom-up
communications among all levels of the organization lays the
foundation for building high-performance teams within the
organization.
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SEI-CMM
In March 2000, RS Software reached a milestone
in the arena of International Quality standards after being assessed
at SEI-CMM Level 4. Software CMM establishes a yardstick that
enables one to judge the maturity of an organization's software
processes and compare it with industry practices.
What does it mean to our customers?
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The processes developed by us have enabled
us to deliver high quality cost effective software solutions to
our customers. |
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Communications across departments flow
smoothly because the processes are consistent and the expected
outcomes are clear. |
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Project resources are interchangeable
because the processes they follow are clearly established. This
is especially important in the consulting world where teams are
assembled for a specific project with members from diverse
backgrounds, experiences and styles. |
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The wheel is not continually reinvented, so
the work is more efficient. All of this leads to more
competitive pricing. |
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