| Managing Authorization |
| At the heart an Issuer’s technology system will be the transaction processing and authorization platform. RS Software provides cost effective solutions and services for transaction processing and authorization: |
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Identification, customization and implementation of the most optimum transaction authorization system for your business considering the nature, size and volume of the business. |
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Migration to a new technology solution, or bringing the processing capability in-house. |
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Customization and implementation of your switch, optimally addressing business growth and multiple product support, for both SMS & DMS |
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Setting up secure access point devices for interfacing the card association’s network / national network / regional network |
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Chip card strategy and EMV compliance services |
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Performance tuning of authorization switches |
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Maintenance of your transaction-processing platform for business continuity support |
| Tracking Disputes & Chargebacks |
| RS Software’s dispute management team has expertise in developing, implementing and integrating an effective workflow based dispute management system that will enable: |
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Comprehensive, and faster original transaction research |
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Electronic exchange of image documents required for Dispute and Chargeback process |
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Auto alert generation |
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Case foldering for future reference |
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Helping certification of in-house solutions for standardization |
| Combating Fraud |
| To assist in the constant battle to combat fraud and reduce operational risk generally, RS Software can customize and implement leading edge fraud and risk solutions, creating dynamic rules and scorecards to: |
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Help identify fraudulent customers at point of enrolment |
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Predict risk of delinquency and attrition |
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Detect common and emerging types of Transactional Fraud |
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Stop fraud on real-time authorization e.g. POS, ATM, e/m-commerce |
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Use hybrid methodology of rule and case based, in conjunction with neural networks |
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Increase positives and reduce false positives |
| Data Analytics for Decision Support |
| Many Issuers face the problem of data abundance, but dearth of business information. Data residing in silos can be exploited to support better business decisions leading to operational efficiency. RS Software’s data analytics experts have the unique blend of payments domain specialization and data mining skills. Our team will conceive and design a reporting framework for producing business reports on demand for your executives to enable faster and more realistic decisions. Sample report concepts: |
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Business Acquisition Patterns and Profitability |
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Product Performance Analysis |
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Collection Pattern |
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Delinquency Management |
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Fraud Reporting |
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Customer Profiling |
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Customer Portfolio Behaviour |
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Service Quality Reporting |
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Trends and Forecasting |
| Our data warehouse team can help you in developing your organizational data storage and reporting framework, which can be utilized to generate ad hoc MIS reports. We also provide business continuity production support for your existing reporting infrastructure. |
| Increasing Value |
| We can add value to your everyday business with new information services and new or enhanced product offerings: |
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Web based Portal |
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Centralized Project Management |
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Reward Program creation |
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Organizational Extranet and Intranet |
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Embedded solution for smart card |
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EMV Rollout management |
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