Support Deployment Engineer




3-5 Years


Apr 11, 2017


May 08, 2017

The candidate should have:
• Good analytical and problem understanding skills in identifying/ analyzing incidents
• Ability to track and monitor support tickets
• Problem determination, workaround resolution, root cause analysis, incident management skills needed
• Strong communication skills in terms of translating problems to stakeholders
• Strong issue tracking and reporting skills
• Knowledge on Support, Optimize and Customize applications as required
• Knowledge to ensure application is fully operational at least 99.95% uptime
• Deployment of service releases, patches and requests skills
• Ability to create productive relationships with and between key stakeholders
• Ability to ensure that solution and application support documentation is maintained to the highest quality and accuracy